Use your BroncoName and BroncoPassword to log into BroncoDirect. Your BroncoPassword is the primary password that is used for authentication for most Cal Poly Pomona IT services, such as Identity Management Services, BroncoDirect, campus email and Blackboard.
If you know your BroncoName and BroncoPassword, but cannot log into BroncoDirect, then you should try clearing your browse cache. For instructions on how to clear your cache, see:
Your BroncoName is the part of your Cal Poly Pomona email address to the left of the “@” sign. For example, if your email address is email@example.com, then your BroncoName would be billybronco.
If you have forgotten your BroncoPassword and you know your BroncoName, visit the eHelp BroncoPassword Self-Reset page at:
Note: If the BroncoPassword Self-Reset page states that the "Password reset questions have not been configured for this account," contact the IT Service Desk. at 909.869.6776 or come to Building 1, Room 100 during business hours.
If you don’t know your BroncoName or your BroncoPassword, contact the IT Service Desk at 909.869.6776 or come to Building 1, Room 100 during business hours.
IT Service Desk Regular Business Hours:
Note: IT Service Desk hours may be modified to 8:00 AM - 5:00 PM, Monday through Friday, when classes are not in session during the winter and spring breaks.
IT Service Desk Summer Hours: