BroncoDirect Alternative Sign-In Troubleshooting

Troubleshooting why you can't log into BroncoDirect:

  • You are not using the correct BroncoName and/or BroncoPassword.
  • If you know your BroncoName and BroncoPassword, but cannot log into BroncoDirect, you should try clearing your browser cache. For instructions on how to clear your cache, see Web Browsers - Clear Cache Cookies and Delete History.
  • You have not activated (claimed) your account.  Go to the following eHelp page for information on activating your account: Identity Management: The Account Claiming Process.
  • You do not have an appropriate role to log into BroncoDirect.
  • You are not authorized to access BroncoDirect.


How to sign in

Go to http://www.csupomona.edu/~broncodirect/.

Use your BroncoName and BroncoPassword to log into BroncoDirect. Your BroncoPassword is the primary password that is used for authentication for most Cal Poly Pomona IT services, such as Identity Management Services, BroncoDirect, campus email and Blackboard.

If you know your BroncoName and BroncoPassword, but cannot log into BroncoDirect, then you should try clearing your browse cache. For instructions on how to clear your cache, see:

Web Browsers - Clear Cache Cookies and Delete History.


Don't know your BroncoName?

Your BroncoName is the part of your Cal Poly Pomona email address to the left of the “@” sign.  For example, if your email address is billybronco@csupomona.edu, then your BroncoName would be billybronco.


Don’t know your BroncoPassword?

If you have forgotten your BroncoPassword and you know your BroncoName, visit the eHelp BroncoPassword Self-Reset page at:

https://apps.cpp.edu/idm/user_password_reset.aspx.

Note: If the BroncoPassword Self-Reset page states that the "Password reset questions have not been configured for this account," contact the IT Service Desk. at 909.869.6776 or come to Building 1, Room 100 during business hours.


Don’t know your BroncoName or BroncoPassword?

If you don’t know your BroncoName or your BroncoPassword, contact the IT Service Desk at 909.869.6776 or come to Building 1, Room 100 during business hours.


IT Service Desk Regular Business Hours:


Note: IT Service Desk hours may be modified to 8:00 AM - 5:00 PM, Monday through Friday, when classes are not in session during the winter and spring breaks.

IT Service Desk Summer Hours:

  • Monday through Thursday: 7:00 AM - 6:00 PM
  • Fridays: Closed
  • Exception: Regular Business Hours during the weeks of June 29, 2015 – July 2, 2015 and July 27, 2015 - July 31, 2015